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New Delaware Trade Name/DBA Re-Registration Requirements Start June 2

As of June 2, 2025, all Delaware Trade Name/DBA registrations will shift from Delaware Superior Court prothonotaries to the Delaware Department of Revenue. This effectively makes Delaware DBA registration a state filing instead of a county filing. 

Here’s what that means for entities with Delaware Trade Name/DBAs. 

Mandatory Re-Registration

Beginning June 2, 2025, all current Delaware Trade Name/DBA holders will be required to re-register their trade names. This is intended to clear a backlog of Trade Name/DBAs linked to defunct companies and ensure that the online registry accurately reflects active Trade Names/DBAs. There is no state fee associated with re-registering.

In late April, 2025, the Delaware Department of Revenue began sending out notices regarding this change and subsequent required actions to the business address on the registration document that is on file for each Trade Name/DBA. For entities that fail to receive this correspondence, it is likely that existing Trade Name/DBA data has either a missing or bad address. Contact orders@incserv.com for help.

The Delaware Trade Name/DBA re-register window will remain open until August 1, 2025. Failure to re-register by August 1, 2025, will result in the release of the Delaware Trade Name/DBA, making it available to another entity that may seek to claim it. Moreover, if the Trade Name/DBA is still available after the August 1, 2025 deadline and has not been re-registered, the entity will have to pay the registration fee again to associate the unique Trade Name/DBA with its business license.

Reminder: For entities conducting business in Delaware, Delaware Trade Names/DBAs do not expire or require renewal provided they are actively used by a registered business. 

Registration Fee

The filing fee for new Delaware Trade Names/DBAs will remain at $25.00.

Trade Name Only Business License

For entities that do not conduct business in Delaware but need a Delaware Trade Name/DBA, a Trade Name Only Business license is available. This special license is required to register a Delaware Trade Name/DBA if the registrant does not intend to conduct business in Delaware. It also removes the licensee’s requirement to file for gross receipts and income taxes as long as they continue to not actively transact business within the State of Delaware. Otherwise, this license type will adhere to standard licensing protocols including fee proration, expiration, and periodic renewals. 

This special license must be renewed annually.

Notarization

As of June 2, 2025, notarization of Delaware Trade Name/DBA applications will no longer be required.

Incserv is Here to Help

Email us at orders@incserv.com to have us square away your mandatory Delaware Trade Name/DBA re-registration. It’ll be one less thing for you to worry about.  

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Updating Delaware’s Corporate Statutes, Senate Bill 21 is Signed Into Law​

On Wednesday, March 26, 2025, Governor Matt Meyer signed Senate Bill 21 (SB 21) into law, marking a significant update to Delaware’s corporate statutes. The bill passed with bipartisan backing in the House and Senate.  

The legislation aims to solidify Delaware’s position as the leading jurisdiction for U.S. and global businesses by clarifying key governance structures and reinforcing the state’s reputation for equitable, predictable, and efficient corporate oversight. ​

Here’s what to know. 

 

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Preservation of Delaware’s Corporate Appeal

Now signed into law, SB 21 addresses concerns about companies potentially relocating their legal domiciles to other states. By modernizing corporate laws to balance the interests of stockholders and corporate boards, Delaware aims to retain its status as the premier choice for incorporation. 

The law clarifies conflict of interest transactions by establishing clear approval mechanisms for transactions involving directors, officers, or controlling stockholders. If such transactions are pre-approved by independent directors or ratified by disinterested stockholders, they receive business judgment rule protection, reducing unnecessary litigation.

The law also enhances decision-making structures by offering corporations more flexibility in structuring approvals for key transactions, bringing the state in line with evolving corporate norms, making governance more efficient and predictable.

Reducing Meritless Litigation

Historically, Delaware entities have paid considerable costs to defend meritless litigation. 

These costs ultimately get passed onto and harm stockholders. The newly signed legislation aims to curb meritless litigation by clarifying the legal framework surrounding transactions involving directors, officers and controlling stockholders. It codifies procedures that corporations can follow to protect transactions from legal challenges. If a transaction involving a potential conflict of interest is either (A) approved in advance by a committee of disinterested directors, or (B) ratified by a fully informed vote of disinterested stockholders, then courts will review the transaction under the “business judgment rule” rather than the stricter “entire fairness” standard. This will make it harder for lawsuits based on mere allegations of conflicts to proceed.

From Yale Law School professor, Jonathan Macey, via the Wall Street Journal

“Senate Bill 21… finally give[s] companies a clear definition of a ‘disinterested director’: one who isn’t a party to the deal under consideration, doesn’t have a material interest in the act or transaction, and doesn’t have a relationship with a person who has a material interest in the act or transaction. That’s clarity businesses can work with.”

By setting clear guidelines for approval of transactions, the legislation prevents opportunistic lawsuits where plaintiffs challenge deals just to extract settlements. Only cases where there is evidence of fraud, bad faith, or misconduct can proceed under stricter scrutiny, discouraging frivolous claims.

Our Two Cents

Broadly, we believe this legislation will have a positive impact on not only the local legal and business communities, but also Delaware’s standing as the world’s premier choice for incorporation. As one of Delaware’s most established providers of corporate services, we are already well up-to-speed on the legislation and are happy to answer any questions you might have. Email us at info@incserv.com or give us a call at 302-531-0855

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Beneficial Ownership Information Reporting: Where We’ve Been and Where We Are

The implementation of the Corporate Transparency Act (CTA), which mandates businesses to report beneficial ownership information to the Financial Crimes Enforcement Network (FinCEN), has been nothing short of confusing. 

The CTA was enacted in January of 2021. Beneficial ownership information reporting requirements were announced in September of 2022. The majority of businesses in existence prior to January 1, 2024 had until the end of the year to satisfy their BOI requirements. 

By November 2024 it was known anecdotally throughout the industry that merely a third of eligible U.S.-based businesses had completed BOI requirements. 

Then, in December 2024, a federal judge in Texas issued a nationwide injunction, halting the enforcement of the CTA due to constitutional concerns. The U.S. Court of Appeals for the Fifth Circuit upheld this injunction, leading FinCEN to announce that reporting companies were not required to file beneficial ownership information during this period. 

On January 23, 2025, the U.S. Supreme Court lifted the injunction, allowing the CTA’s enforcement to proceed. However, due to ongoing legal proceedings, FinCEN has stated that reporting companies are currently not required to submit beneficial ownership information and are not subject to liability for non-compliance while the order remains in effect. At present, companies may choose to voluntarily submit their reports during this time. 

Understandably, this timeline of events has created uncertainty regarding BOI compliance deadlines and requirements. (We’ve fielded plenty of calls!) Broadly, we are encouraging clients to subscribe to FinCEN updates and keep an eye out for emails from Incserv with BOI news and updates. 

Stay tuned!

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The Delaware Court of Chancery: History and Purpose

One of the most respected courts in the United States, the Delaware Court of Chancery is known for handling complex business and corporate law cases. It is a specialized court of equity, meaning it resolves disputes by applying principles of fairness rather than strictly following legal codes.

Historical Background

Established in 1792, the Court of Chancery was modeled after England’s chancery courts, which addressed issues not easily resolved by common law courts. Originally, it handled a wide range of matters, including trusts, estates, guardianships and business disputes. But over time, as Delaware became a hub for corporate registration, the court’s focus shifted to corporate law.

This transformation began in the early 20th century when Delaware adopted business-friendly incorporation laws. Companies from across the U.S. started incorporating in Delaware, giving the Court of Chancery jurisdiction over many of their legal disputes.

Purpose and Role

Today, the Delaware Court of Chancery specializes in corporate governance, mergers and acquisitions, shareholder disputes, and fiduciary duty cases. It doesn’t hold jury trials; instead, cases are decided by chancellors (judges) who are experts in equity law. Equity law refers to a branch of law that focuses on fairness and justice, providing remedies that are not available under strict legal rules. It is used to address situations where applying common law would result in an unfair outcome. Instead of awarding monetary damages, equity law offers remedies like injunctions, specific performance (i.e., requiring a party to fulfill a contract) or recessions such as canceling a contract and restoring parties to their original state.

Ultimately, the Delaware Court of Chancery allows for faster, more consistent rulings, making the court attractive to businesses.

 

Delaware Court of Chancery iStock 105865346

 

Why the Delaware Court of Chancery Matters

Delaware’s Court of Chancery plays an important role in shaping corporate law nationwide. Its decisions often influence how companies are run and how they resolve conflicts. The court’s reputation for fairness and expertise has solidified Delaware’s status as the leading state for corporate registration, with more than half of U.S. publicly traded companies incorporated there.

Major Milestones of the Delaware Court of Chancery

Throughout its history, the Delaware Court of Chancery has evolved, providing businesses with a valuable resource. 

  1. 1792 – Establishment
    Designed to handle cases requiring equitable remedies, such as disputes over trusts, estates, and contracts, the Delaware Court of Chancery is created as a separate equity court.
  2. 1899 – Delaware General Corporation Law
    Delaware enacts its General Corporation Law, establishing a business-friendly legal framework. This attracted companies to incorporate in Delaware, gradually focusing the Court of Chancery on corporate law matters.
  3. Early 20th Century – Rise of Corporate Cases
    As more businesses incorporate in Delaware, the Court of Chancery begins specializing in corporate governance and fiduciary duty cases. This marked its transformation into a key forum for resolving corporate disputes.
  4. 1967 – Modernization of Corporate Law
    Delaware revamps its General Corporation Law, further solidifying its reputation as the top state for incorporation. The Court of Chancery’s role in interpreting these laws became increasingly significant.
  5. 1985 – Unocal and Revlon Decisions
    Landmark cases like Unocal Corp. v. Mesa Petroleum Co. and Revlon, Inc. v. MacAndrews & Forbes Holdings, Inc. clarify directors’ duties in takeover scenarios. These rulings become foundational in corporate law nationwide.
  6. 1990s – Expansion of Jurisdiction
    The Court expands its jurisdiction to address disputes involving alternative entities like limited liability companies (LLCs) and partnerships, reflecting changes in business practices.
  7. 2000s – Landmark Cases in Corporate Governance
    High-profile cases, such as Disney (executive compensation) and Airgas (poison pill defenses), reinforce the court’s influence in shaping modern corporate governance principles.
  8. 2013 – Adoption of Technology and E-Filing
    The Court of Chancery embraces technology, implementing e-filing and case management systems to improve efficiency and accessibility for businesses worldwide.
  9. Present Day – Global Influence
    The Court continues to issue decisions that shape corporate law, attracting international attention and cementing its reputation as the leading venue for complex business disputes.

Bottom Line

Without the Delaware Court of Chancery, the business world would likely face more uncertainty and inconsistency in corporate governance and dispute resolution. The court provides clear, predictable rulings on complex corporate matters, which help companies navigate legal challenges with confidence. Without the Delaware Court of Chancery, businesses could, in theory, struggle with slower litigation processes, less experienced judges, and inconsistent legal interpretations in other jurisdictions. 

 

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2024 Year-End Reminders

As we head into the fourth quarter of 2024, a few reminders… 

Beneficial Ownership Information

All Beneficial Ownership Information (BOI) filings for entities formed prior to January 1, 2024 are due. For entities formed after January 1, 2025, BOI filings are due within 30 days of formation. 

Place your BOI order here.

Winding a Company Down?

Consider doing so before year end to avoid 2025 tax obligations. 

Starting a Company?

Make a decision as to whether you want to use 2024 or 2025 as your starting year. Waiting until 2025 means you won’t have to deal with any 2024 tax obligations. On the other hand, using 2024 as your start year would give you an extra year of returns that banks and investors might appreciate. 

Do You Use Our Annual Report Filing Service? 

Login to Snapshot and ensure that your contact information is up-to-date!

Have You Been Putting Off a Filing? 

Don’t procrastinate! As we near year-end, state processing times are sure to slow down a bit. This is not abnormal. Holiday closures and the increased volume of mergers, cancellations, dissolutions and other filings that need to be completed within the calendar year will cause a backlog. So if you have a filing with a deadline between now and the end of the year, let’s get it done!

Spread the Word

If you know of a colleague or peer that could benefit from any of our services, we’re happy to support them. 

Here’s to a strong finish to 2024!

 

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Team Member Spotlight: Niki Tompkins

At Incserv, our people make the difference – and we’re excited to introduce the folks that make this place special. Each quarter, we profile an Incserv team member, sharing a little bit about what they do, how they got here and what matters to them outside the world of incorporating services. In this installment, we sit down with client service representative, Niki Tompkins.

 

Thanks for taking the time to chat, Niki. Let’s start with a little about you and your role at Incserv. When did you start working at Incserv?

It was November 2020, so right in the middle of the pandemic. I was working at Dover Downs Hotel & Casino as an inventory specialist but with Covid, I was laid off. 

How did you find Incserv? And where did you start?

My friend Christine helped me get in! I’m the type of person who has to stay busy and stay working so I was looking for a new job quickly. I started in the registered agent department and was there for about a year. I then saw an opening in corporate filing and I jumped on it! It’s not an industry I knew about before I got here. It’s all very interesting. I enjoy learning new things and aspects of the overall process. 

Was there a big learning curve?

Well, the team here is amazing. So having them to rely on was really helpful. When I first started, registered agent department manager Amanda Archambault was amazing. She helped explain the nuances amongst the different states. 

Let’s dig into your current role. 

I’m a client service representative in corporate filing. I’ve been in this role for about three years. My main responsibilities include submitting paperwork to the Secretary of State for LLCs and corporations, getting clients their EINs, Uniform Commercial Codes, or UCC, and franchise tax filings. Those are the most common, but there’s always something new coming across my desk.

Niki Tompkins niki t

How many clients did you work with on any given day?  

I’m engaging with, on average, 10-20 individual clients each day. They range from ‘mom and pop’ type businesses to large service companies. Every day is different! 

Is there something you like most about your work? Or something you’ve learned?

I think what I like most about this role and the work we do here is how many interesting people we all get to engage with on a daily basis. I really enjoy helping people start their businesses – not just here in Delaware but all over the country and the world. 

As for something I’ve learned… So much of what we do is interactive; talking to people. While that wasn’t initially my strongest suit, I’ve really grown into it. Consistency builds confidence. 

Talk a little bit about the Incserv community.

There’s a very good work/life balance here. I’m a mother of four so life is hectic! This is a company where everyone helps out – not because they have to but because they want to..  We’re a close knit team and all of the departments really come together each day. 

Four kids! What’s the rest of life like outside of the Incserv office?

I was born and raised in Dover. I actually only live a mile away from the office! I’ve been married for six years and I have two boys and two girls. When I’m not working our family likes to go camping, to the beach or doing something active outside.

Have to keep them busy. 

That’s the truth. 

Thanks for taking the time to chat, Niki! 

It was a pleasure!

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How Snapshot Simplifies Entity Management

Incserv’s online portal, Snapshot, makes it easy for businesses of any size to manage their entities. But what does that mean? And if you are not already using Snapshot, why should you? Let’s dive into Snapshot’s key features designed to save you time, money, and stress.

Pay and Track Invoices

The ability to pay invoices online is not unique to Snapshot. In fact, you can pay invoices right from Incserv’s homepage. With Snapshot you can easily pay multiple invoices at one time, from one place. And if you have multiple entities with multiple invoices, Snapshot can handle that too. Instead of typing out hundreds of client invoices, all client information is stored in one place so it can be a simple plug and play each month.

incserv snapshot incserv snapshot 2022

Paying Taxes, Filing Annual Reports, and Submitting Beneficial Ownership Information Reports BOI

Much like paying invoices, Snapshot offers a platform for you to pay your annual Delaware taxes and file your Delaware annual reports. When our compliance division notifies you of an upcoming deadline via email, you can instantly log into Snapshot and submit your filing or payment – and avoid costly late fees (which, by the way, start at $200 and accrue interest!) 

Additionally, if you choose to have Incserv handle your Delaware requirements on your behalf, there will be a full copy of those records in your Snapshot account. This is not something you get if you’re filing on your own through the state of Delaware’s website. (On the state’s website, you’ll have the opportunity to download a full copy of the report but if you don’t save it immediately or accidentally click off before saving, you won’t be able to access a full copy of the document. Snapshot makes all of that a non-issue.)

Incserv clients that use our Annual Report Filing Service (ARFS) have access to an additional section of Snapshot, the Entity Compliance page. Here, you can see all of your entities where we handle the annual report filing for you and have access to important information such as when the next report is due, how far through filing the report Incserv staff is, whether we need anything from you, and any copies of past filed reports. So what do we need from you?  Each year, we ask you to update the intake form for your entities. If everything is the same, simply submit the intake form and we’ll handle the filing. If there have been changes, those are easy to make by updating last year’s info, which is saved on the form.

Finally, filing Beneficial Ownership Information with FinCEN is a relatively new corporate compliance requirement that you can also take care of in Snapshot.

Business and Financial History

Snapshot is your online filing system. Can’t remember what date you filed your taxes for that one entity? Snapshot has you covered. Where is the annual report from 2017? Snapshot has you covered. Snapshot keeps records of your business transactions as far back as two decades! And if you aren’t able to find something you always have the ability to reach out to an Incserv representative to help you navigate the portal. 

Updated Contact Information

Help us help you! Much like your company’s history, it’s equally important to keep your entity and contact information up to date. This is how we’re best able to serve you – and you’d be amazed at how often client contact information is out of date when we reach out. When contact information is kept up to date, communication is streamlined. When communication is streamlined, filing requirements and payments happen in a timely manner, avoiding late fees. With Snapshot, you can update contact information in just a few clicks. 

Pro Tip: Set a quarterly calendar reminder to log into Snapshot to ensure that all contact information is accurate and up to date.  

Resources 

The Resources section of Snapshot features a wealth of information, including state-specific filing information and deadlines in all 50 states and Washington, D.C., helpful FAQs and a glossary of common corporate service and compliance terms that might not always seem so straightforward.

Bottom Line

Whether you manage one entity or 100, Snapshot is your 24/7 resource for all things corporate services and compliance. Everything in one place; convenient and accessible. 

To learn more about Snapshot, get in touch. We’ll be happy to show you around.

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Now Use Snapshot to File and Manage BOIRs Directly with FinCEN

Our online portal, Snapshot, makes it easy for Incserv clients to manage all aspects of their account – from filing annual reports and making franchise tax payments to paying invoices. And now, we’re excited to announce that Snapshot can facilitate beneficial ownership information reports (BOIR) directly with FinCEN!

As a reminder, the majority of all entities formed in the United States prior to 2024 are required to file beneficial owner information by December 31, 2024. Also note that newly formed entities must file their BOI reports within 90 days of forming. Start a BOI report order here.

How to use Snapshot to Manage Entities and File Necessary BOIRs with FinCEN

Using Snapshot to manage your beneficial ownership filings is easy!  Here’s a step-by-step guide to using Snapshot to manage your entities and file necessary reports with FinCEN.

Step 1

After you login to Snapshot, use the “Beneficial Owner Information (BOI)” link in the left-hand navigation to access the management portal.

Step 2

The text at the top of the page provides important information regarding due dates for filing with FinCEN. Underneath that text, the different statuses are listed. The statuses tell you how far through filing that entity is. 

Step 3

Snapshot provides clients with a central repository of all of their domestic entities that Incserv is an agent for as well as any entities that are domestic to a non-U.S. country but are doing business in a state in the U.S. (since those are the entities that need to be filed with FinCEN).

Step 4

Select the entity you want to file for by clicking the name or by checking the box and clicking the button at the bottom of the screen.

Step 5

The next page allows you to select the type of filing: initial, correction, amendment or marking as newly exempt.

Step 6

The entire form is on the next page. (No multi-page forms here!) Add all of the beneficial owners you need to with the click of a button. And you can add one or two company applicants – or none at all if the entity was formed prior to January 1, 2024.  Snapshot checks the information Incserv has on file about the entity to decide whether or not to show this part of the form. Clients can save their BOI filing progress and come back to it at any time. Additionally, we’ve extended Snapshot’s auto-logout time that triggers when a session is inactive. This helps with beneficial ownership information gathering.

Step 7

Snapshot validates as much information as possible with what FinCEN requires and displays any needed changes at the top of the page and the items on the form are marked in red as well for easy correcting. Validation issues are described in easy-to-understand language, simplifying sometimes confusing FinCEN phrasing.

Step 8

After saving the form free of validation errors, Snapshot marks that entry temporarily in green, making it easy to see which company you just finished with. The status will also change on the management portal. (Note: If you want to fully complete the form at this point, you can skip this step.)

Step 9

When you’re ready to submit, the fees are laid out clearly so you know exactly what you’re paying for. You have the option to pay for the filing via a credit card and submit the filing right away or you can have a member of our CTA team contact you for payment.

Step 10

After you submit the filing to FinCEN, you will receive an email with a copy of the filed Beneficial Ownership Information Report (BOIR).  You can also save the PDF of the filed BOIR on the confirmation page of the website under “View PDF.”  And if you need a copy at a later date and can’t find it in your email, you can login to your account and click “View” under “View History” to retrieve a copy there.

Step 11

Information in the management portal updates based on where you are in the process of filing, including the date the info was last updated, the last time a BOIR was filed with FinCEN, the current status of the last filing, and who submitted the filing.

Step 12

If you need to file another BOIR with FinCEN to report changes or updates, Snapshot will let you know that the initial report option is not available.  The system will not only display the saved info from the last filing, but also auto-complete the three new required fields used to file the last report, making it easier on you!

Step 13

Even though we validate as much as we can, sometimes we won’t get a failure from FinCEN until the submission reaches them. When this happens, Snapshot will display the error from FinCEN on the page as well as under the History page. If you need assistance from our CTA team, there is a “NEED HELP?” button right on the page under the rejection record in History to reach our team right away!

Please note that entities seeking to use Snapshot can only do so if Incserv is their registered agent. That said, individuals representing entities are still welcome to send beneficial ownership information to Incserv directly at cta@incserv.com for filing. Better yet, entities can always switch to Incserv for their registered agent needs!

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Who’s Handling Correspondence from Your Registered Agent? Here’s What Business Owners Need to Know.

Oftentimes, business owners will pass registered agent responsibilities to an office administrator or an executive assistant. This is all well and good, but knowledge gaps still might exist between registered agent and business owner and business owner and executive assistant. Those gaps can have negative effects like the entity falling out of good standing. 

The following tips can help close – or even eliminate – those knowledge gaps and ensure that the relationship between registered agent and entity is the way it should be.

Ensure Your Office Administrator or Executive Assistant Knows Who the Registered Agent Is

Equally important, make sure they know what the purpose of a registered agent is and what sort of correspondence they should expect. That includes state notices, federal notices and services of process (legal documents).

Check Spam Settings

This is the single most effective way to ensure that communications from your registered agent get delivered to whoever you put in charge. Make sure that your registered agent’s email/domain is whitelisted. 

 

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Communicate Entity Type and Details

Any individual that is handling registered agent engagement should know what type of entity the business is and pertinent details like business address and contact information on file. And be sure they know the entity name! If the business uses a DBA, it’s likely different. 

Communicate Tax Deadlines

It’s important that whoever is engaging with the registered agent know tax deadlines. This is especially true in Delaware, as late penalties are assessed and enforced. Delaware corporations must file before March 1. Delaware LLCs must pay their franchise taxes before June 1. (All the more reason to make sure your person on point knows what type of entity the business is!) 

Remember to Keep Contact Information Up-to-Date

If your registered agent’s point of contact leaves the company or gets promoted and their contact information is what the registered agent has on file, it’s up to the company to make sure that new contact information is promptly provided. Otherwise, communications will keep sending to presumably an unmonitored or closed inbox. It’s also important that the business update the registered agent with any changes to physical and mailing addresses, phone numbers and email addresses.

And don’t forget to update your registered agent in the jurisdiction in which the entity is registered changes!

Want more tips on how to best engage with your registered agent? Sign up for our newsletter or reach out. We’re always happy to help. 

 

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Team Member Spotlight: Rose Redman

At Incserv, our people make the difference – and we’re excited to introduce the folks that make this place special. Each quarter, we profile an Incserv team member, sharing a little bit about what they do, how they got here and what matters to them outside the world of incorporating services. In this installment, we sit down with vice president, Rose Redman.

Thanks for taking the time to chat, Rose. Let’s start with your Incserv origin story. 

Happy to. So I got started in the corporate services world right out of college with a company that eventually got acquired a handful of times. After the third acquisition, I joined Incserv in 2011. I initially came in as a client services rep and then moved into a couple different roles tackling things like process design, internal projects, our intranet – all sorts of stuff.

And now you’re the Vice President of the company. 

I am! I think everything happened the way it did as a result of my personality. I can’t just sit back and watch. I love getting involved in complex projects. 

You and Incserv president, Stacey Melnick, work closely together.

We do – and we work well together. I’m very structured. Stacey is big picture. Five, six, seven years ago, we knew that we could drive the next evolution of Incserv. We reorganized our teams by the types of work they do. This really allowed us to put people in the best roles. 

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Talk to us about your approach to client relationships. 

So much of it is listening, processing and coming back with a well thought out plan. It’s also about being transparent and owning mistakes. It’s incredible what a simple phrase like “You know what, that’s on us and here’s our plan to make it right” can do. 

What about Incserv’s relationship with the State of Delaware?

It’s funny, in the late 90s, early 2000s, the registered agent community in Delaware was very close knit. It still is, but so many of those folks from the early days are now in management positions and admin roles at the State. And that works out great for us. Relationships are the lifeblood of this business.  

That and accurate information. 

Absolutely. 

What are some of the major milestones you’ve been a part of here at Incserv?

Too many to really count .I streamlined the Delaware Annual Report/Tax Process. I helped open our Maryland office in Annapolis. I headed up our building renovations back in 2016 as well. 

So you’re a foreman too? 

Not quite! My husband is a contractor. I know enough to be dangerous. 

Outside of the Incserv office, what’s interesting to you?

I’ve been married for 29 years, have two daughters – both in grad school at the moment. Love going to Dewey Beach, spending time with my family and friends and relaxing by the pool. 

Sounds delightful. 

It is. Delaware’s a great place to live and Incserv’s a great place to work. 

Can’t ask for a better closing quote than that!

Thank you!