At Incserv, our people make the difference – and we’re excited to introduce the folks that make this place special. Each quarter, we profile an Incserv team member, sharing a little bit about what they do, how they got here and what matters to them outside the world of incorporating services. In this installment, we sit down with client service representative, Niki Tompkins.

Thanks for taking the time to chat, Niki. Let’s start with a little about you and your role at Incserv. When did you start working at Incserv?

It was November 2020, so right in the middle of the pandemic. I was working at Dover Downs Hotel & Casino as an inventory specialist but with Covid, I was laid off. 

How did you find Incserv? And where did you start?

My friend Christine helped me get in! I’m the type of person who has to stay busy and stay working so I was looking for a new job quickly. I started in the registered agent department and was there for about a year. I then saw an opening in corporate filing and I jumped on it! It’s not an industry I knew about before I got here. It’s all very interesting. I enjoy learning new things and aspects of the overall process. 

Was there a big learning curve?

Well, the team here is amazing. So having them to rely on was really helpful. When I first started, registered agent department manager Amanda Archambault was amazing. She helped explain the nuances amongst the different states. 

Let’s dig into your current role. 

I’m a client service representative in corporate filing. I’ve been in this role for about three years. My main responsibilities include submitting paperwork to the Secretary of State for LLCs and corporations, getting clients their EINs, Uniform Commercial Codes, or UCC, and franchise tax filings. Those are the most common, but there’s always something new coming across my desk.

How many clients did you work with on any given day?  

I’m engaging with, on average, 10-20 individual clients each day. They range from ‘mom and pop’ type businesses to large service companies. Every day is different! 

Is there something you like most about your work? Or something you’ve learned?

I think what I like most about this role and the work we do here is how many interesting people we all get to engage with on a daily basis. I really enjoy helping people start their businesses – not just here in Delaware but all over the country and the world. 

As for something I’ve learned… So much of what we do is interactive; talking to people. While that wasn’t initially my strongest suit, I’ve really grown into it. Consistency builds confidence. 

Talk a little bit about the Incserv community.

There’s a very good work/life balance here. I’m a mother of four so life is hectic! This is a company where everyone helps out – not because they have to but because they want to..  We’re a close knit team and all of the departments really come together each day. 

Four kids! What’s the rest of life like outside of the Incserv office?

I was born and raised in Dover. I actually only live a mile away from the office! I’ve been married for six years and I have two boys and two girls. When I’m not working our family likes to go camping, to the beach or doing something active outside.

Have to keep them busy. 

That’s the truth. 

Thanks for taking the time to chat, Niki! 

It was a pleasure!