Birth of a Company
Posted by Gennine Cooper
September 18, 2019
All companies have a story, just like people. They are born, they grow and thrive. Incorporating Services, Ltd. (Incserv) is no different to the life cycle of a company. Incserv has striven to produce a customized approach to meet individual customer needs while also providing a strong, one-on-one customer service experience. Incserv also works to give back to the community through service projects and drives. So how did this great company start?
During the 1950s, Incorporating Services started its journey of development when founder Joshua Marion Twilley, Esq. opened a law practice in Dover, Delaware. The law firm provided clients with not only corporate services but also registered agent services. Furthermore, the office was located in close proximity to the Secretary of State. In those days, filings had to be delivered and retrieved in person from the Division of Corporations. The fact that the law firm was situated so close to this Corporations Building allowed filings to be completed in a timely manner and thus attributed to much of the law firm/ corporation’s growth in the early years.
In the 1960s, the law firm grew to add George Jones and Peter Feliceangeli, which established Twilley, Jones, & Feliceangeli. The firm branched out and began offering aid to out-of-state attorneys, especially those firms that catered to businesses needing to incorporate in the state of Delaware. The firm’s reputation of providing first-rate services and competitive pricing quickly spread, catching the attention of other service companies around the area.
By the time the early 70s rolled around, the firm of Twilley, Jones, & Feliceangeli had grown so much, that in 1972 the business services portion was divided to create Incorporating Services (Incserv). Incserv spent most of the decade expanding its services to encompass nationwide companies and the rising need of records search, filing, and retrieval services. The company operated out of the basement of the law firm and had one dedicated paralegal to assist with billing, invoicing, etc. Over time, the founders and Carol Braverman (who joined the law firm in the late 70s) maintained an active presence in daily operations.
During the 1980s and into the early 90s, Incorporating Services, Ltd. grew to one of the largest Delaware-based corporate services companies. The company focused on providing customized, personalized client services. Incserv has remained dedicated to offer real people in real time to any client in need. This dedication goes so far as to not have an automated phone system and does not have an active sales team. The company grew in size and staff so much that during this time, the company was moved to the former home of George Jones’s mother, only a half a block from the Division of Corporations. Incserv remained at this location until 2005, when it was moved to its current location at 3500 South DuPont Highway.
As the company has grown, it has reached many milestones. In 2007, 2009, 2013, and 2014 Incorporating Services, Ltd. was named by Inc. Magazine as one of the 5000 fastest growing companies in the United States. Additionally, Incserv opened offices in Tallahassee, FL (2005), Washington, DC (2008) and most recently in Annapolis, MD (2019). The company has also acquired many service companies, which has helped to grow the business; one company of note, Colonial Charter Services Company, has been around since 1910.
Maintaining Our Health
Even though our services take precedence, we always take time to have fun. Office members participate in potlucks, raffles, and game days just to name a few. In recent years, Incserv has even established a Spirit Week where employees are split into two teams and compete in a week long competition meant to bring fun and comradery to the office. These events help to take a break from the day-to-day stresses and create a cohesive group that work together to provide exceptional customer service and high productivity.
Remembering Our Roots
Even after being around for over 40 years, Incorporating Services remembers where they came from. Many board members and employees were born and raised in Delaware, so we like to give back as much as we can to the community. Each year, we adopt a family/student and fill backpacks (one for a girl, one for a boy) to help make their school year great! We also provide toys for the children at The Murphy School, a care facility for children who have difficult home situations or are orphaned. Josh Twilley was chairman of the school from 1957 until 2005. We have also framed homes with Habitat for Humanity that went to house local families in need.
Amanda Archambault, Registered Agent Associate
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